The checklist
The move-out list, room by room.
Work top to bottom, always. Anything you knock loose from a shelf or a door frame should land on a floor you have not mopped yet, not on a counter you just finished. Move-out is the standard clean, plus the deep clean items, plus two extras that only matter when the apartment is empty. That is the whole structure. Nothing about it is mysterious, its just long.
Set aside four to six hours for a one bedroom if you are doing it alone, and closer to a full day for a two bedroom that has not had a deep clean in a while. Two of our cleaners will usually finish a one bedroom move-out in three to four hours because they split the apartment and never backtrack.
Top to bottom
Empty first, then clean
Photograph everything
Kitchen last
- Cobwebs removed
- Window sills
- Dusted lamps and lampshades
- Furniture dusted, polished and/or vacuumed
- Top of refrigerator
- Outside of appliances cleaned
- Inside of microwave cleaned
- Stove-top and back-splashes washed
- All sinks scrubbed and disinfected
- Mirrors cleaned streak-free
- Tub/shower and tiles cleaned
- All bathroom counters and fixtures cleaned
- Wastebaskets emptied
- Light switch plates wiped
- Stairs vacuumed and wood dusted
- Floors vacuumed and/or mopped
- All carpeted areas vacuumed
- Inside of refrigerator cleaned
- Inside the oven cleaned
- Baseboards washed and/or wiped
- Stove-top and drip pans scrubbed
- All cabinet fronts cleaned
- All doors and door frames wiped down
- Window tracks and sills cleared
- Grout scrubbed by hand
- Light fixtures and vent covers dusted
- Blinds wiped slat by slat
- Radiator fins and tops
- Behind and under anything we can safely move
- Inside of kitchen cabinets (if they are empty)
- Inside of the closets (if they are empty)
- Closet shelves, rods and corners
- The gap beside and behind the stove
The five places deductions actually come from
Inside the oven.
This is the single most common deduction we hear about. Baked-on grease does not come off
with a spray and a paper towel, and a landlord will open that door within the first two
minutes. Give the cleaner or the product time to sit. Twenty minutes of dwell time beats an
hour of scrubbing.
The gap beside the stove.
In a New York galley kitchen the stove sits in a slot with an inch of clearance on each side.
Two years of things falling down there adds up. Pull the stove out if you can do it safely,
and if you cannot, tell us so we do it with two people.
Window tracks.
City grime turns the bottom track into a black line that photographs badly. A dry brush
first, then a damp cloth, then dry again. If you go straight in wet you make mud and push it
into the corners.
Closet shelves and rods.
Nobody cleans these while they live somewhere, so two years of lint and dust is normal and
also very visible once the clothes are gone. Wipe the rod, the shelf top, and the front edge
of the shelf, which is the part at eye level.
Walls where furniture sat.
Couches leave a grey halo. Bed frames leave scuffs. Normal wear and tear is not deductible
under New York law, but a mark that wipes off and did not get wiped is an easy argument for
the other side. Take it off if it comes off.
Timing it so the clean actually counts
Book the clean for after the truck leaves and before the walkthrough, with at least one full
day of margin. That margin is the whole point of the 24-hour re-clean promise: if something
got missed you still have time to have us come back for free. People who book the clean for
the morning of the walkthrough have no room to fix anything, and movers run late more often
than they run early.
If your building has a service elevator reservation system, and most doorman buildings in
Manhattan do, check whether the cleaners need a slot too. We have shown up on time and then
waited forty minutes for a freight elevator more than once. Tell us at booking and we will
plan around it.
Take photos yourself the moment we finish, in addition to the set we send. Timestamped
pictures of an empty clean apartment cost you nothing and settle almost every dispute before
it becomes one. If it does become one, the Consumer Reports cleaning guides
are a decent neutral reference for what standard cleaning does and does not cover.
Products, sprays and cloths all come with us. For hygiene reasons we do not carry vacuums
and mops between homes, so we ask that yours are available on the day. If yours is already
packed on the truck, tell us and we will bring a Swiffer mop with disposable wet pads
instead. For fragrance-free or pet-safe products, just say so when you book, there is no
extra charge.