FAQ: House Cleaning Service New York City — every question, answered up front.

A standard visit covers the kitchen, every bathroom, all bedrooms and living areas: surfaces dusted and wiped, sinks scrubbed and disinfected, tub, shower and tiles cleaned, mirrors done, stove-top and back-splash washed, inside the microwave, top of the refrigerator, window sills, cobwebs, wastebaskets emptied, beds made, and floors vacuumed and mopped. The full written list is in the checklist section above.

A deep clean adds inside the oven and refrigerator, baseboards, cabinet fronts, doors and drip pans. A move-out clean adds inside empty cabinets and closets.

Before anyone is booked. We quote flat by home size and scope rather than by the hour, so a slow day costs you nothing extra and the number you agree to is the number you pay. There is no travel fee and no surcharge for a fifth-floor walk-up.

New clients take 10% off with code FIRST10. Current rates are on the pricing page.

A studio or one bedroom standard clean runs two to three hours with one cleaner. A two bedroom with two bathrooms is usually three to four. Deep cleans take roughly half again as long, and an empty move-out apartment can run five or six hours because the cabinets and closets are open.

You are paying for the checklist, not the clock, so nobody speeds up at the end.

No. Most clients arent home during the clean. They give us entry instructions or leave a key with the doorman and go about their day. Tell us how you would like us to get in when you book, and we follow that exactly.

Yes, the products come with us: sprays, solutions, paper towels, cloths and sponges are all included in the price. There is no supply charge added at the end.

Hygiene. A vacuum that has been in six apartments this week is the easiest way to move bacteria, and in a bad month bedbugs, from one building to another. We do not do that, so we ask that your own vacuum, mop and toilet brush are available on the day.

If you do not own a mop, say so when you book and we will bring a Swiffer with disposable wet pads instead, at no charge.

A screened, trained cleaner from our own team, not a contractor we found this morning. We keep notes on your apartment, so whoever arrives already knows you want the balcony door left shut or the cat kept in the bedroom. On a recurring plan we hold the same person for you wherever we can.

Yes. Green Hands Cleaning Services Corp carries insurance and every cleaner is bonded and background checked before their first visit. If your building management needs a certificate of insurance before we can be buzzed in, email us and we will send it the same day.

Tell us within 24 hours and we come back and re-clean that area at no charge. There is no form to fill in and nobody will argue with you about it. A text works.

The cleaner tells you the same day rather than hoping you do not notice, and we handle it through our insurance. It is rare, and the honest answer is that most breakages happen with things already sitting loose on an edge. If a shelf holds something irreplaceable, say so and we will dust around it instead.

Weekly takes 25% off every visit, bi-weekly 15%, monthly 10%, applied automatically for as long as you stay on the plan. No contract and no cancellation fee. Bi-weekly is the right answer for most one and two bedroom apartments in this city.

Free up to 24 hours before the slot, as often as you need. Travelling for three weeks, hosting, sick, broke this month, whatever the reason. Skipping does not cost you the discount and does not reset anything.

Often, yes. Call before about 11am and we can usually reach you that afternoon, especially in Queens and north Brooklyn where most of our cleaners live. Manhattan same-day depends on traffic and what is already on the route. See same day cleaning service.

A standard clean is maintenance: everything you see and touch in a normal week. A deep clean is everything a standard visit leaves for twice a year, so inside the oven and fridge, grout scrubbed by hand, baseboards, door frames, cabinet fronts, vents, window tracks and blinds.

If nobody has deep cleaned the apartment in over a year, start there and go recurring afterwards. Read deep cleaning vs standard cleaning.

Every six months for most apartments here. Make it every four if you cook most nights, have a radiator under a window, or you are in a ground-floor unit facing the street. Book it before guests arrive rather than after, and before a listing photoshoot rather than the week of the open house. See how often you should deep clean.

The standard and deep lists, plus inside empty cabinets, drawers and closets, closet shelves and rods, the gap beside the stove, window tracks and the scuffs where furniture sat. We finish with a dated photo set you can send a landlord.

Book seven or more days ahead and code RESET30 takes $30 off. See the NYC move-out cleaning checklist.

Yes. Checkout at 11, check-in at 3, linens reset, restocked and staged to your listing photos, with damage flagged before the next guest finds it. Hosts with more than one unit get a single point of contact. See AirBnB cleaning service.

Yes, at no extra charge, and households with cats, dogs, birds or small kids get the pet-safe set by default once they tell us. It matters most in a windowless bathroom, where anything strong just sits there for the rest of the day.

Interior window glass and sills, yes. Exterior windows above the ground floor, no, that needs a licensed crew. Laundry, linens and dishes come with maid service rather than a standard clean. Inside cabinets and closets is part of a move-out clean, or an add-on any time if they are empty.

Queens, Brooklyn and Manhattan below 96th Street. That includes Astoria, Long Island City, Sunnyside, Woodside, Jackson Heights, Forest Hills, Williamsburg, Park Slope, Greenpoint, Cobble Hill, Bushwick, the Upper West Side, the Upper East Side, Chelsea, SoHo, Tribeca and Murray Hill. Ask if you are just outside those, we say yes more often than not.

Card on file, charged after the visit. You will recieve a receipt by email the same evening. No deposit, and cancellation is free up to 24 hours before your slot. Nothing is taken up front to hold a booking.