When am I charged?
After the visit, on the card you saved during booking. No deposit is taken when you book, and cancellation is free up to 24 hours before your slot.
Do I need to be home?
No. Most clients leave entry instructions or a key and go about their day. Tell us how you would like us to get in during booking.
Do you bring your own supplies?
Yes. Cleaning products, sprays, solutions, paper towels and sponges all come with us.
For hygiene reasons we do not carry vacuums and mops between homes, since that can spread bacteria or bedbugs. We ask that your vacuum, mop and toilet brush are available on the day. If that is a problem, tell us and we will bring a Swiffer mop with disposable wet pads instead.
Can I use a discount code?
Yes, paste it into the form during booking. FIRST10 takes 10% off a first clean, RESET30 takes $30 off a first deep or move-out clean, and FLEX5 takes 5% off every visit if you give us a four-hour arrival window. One code per household, and they do not stack.
How soon can you come?
Call before about 11am and we can usually reach you the same day. Queens and north Brooklyn are easiest. Otherwise the form shows every open slot on the calendar.
What if something is missed?
Tell us within 24 hours and we come back and re-clean the area at no charge.
Which neighborhoods do you cover?
Queens, Brooklyn, and Manhattan below 96th Street, including Astoria, Long Island City, Forest Hills, Brooklyn Heights, Park Slope and the Upper West Side. Ask if you are just outside those.
The booking form is blank in my browser
That is almost always a browser setting rather than a fault with the form. In Chrome, click
the icon at the left of the address bar and allow third-party cookies for this site, then
reload. Ad blockers and privacy extensions can also stop it loading, so try pausing them
for this page.
Either way you are not stuck: open the booking form in its own tab
or call (212) 812-9418
and we will book it with you.